If we do not address your question or concern, please email us directly at hello@shopbirdies.com.

Can I pick up my online order in store/locally?

Yes! Please select local pickup at check out and the shipping fee will be waived.

Can I change or cancel my order once it has been placed?

We will do our best to change or cancel your order if you contact us within 12 hours of placing it. Please contact hello@shopbirdies.com with your order number and specific request, and we will let you know if we can accommodate it.

Do you accept returns?

Please visit this page dedicated to our Shipping & Returns Policy for more details.

Can I place my order by phone?

We do not currently take phone orders, but if you are experiencing issues placing your order online, please contact hello@shopbirdies.com, and we will respond within one working day.

What does it mean when a item shows that it will “be back soon!”?

You have great taste and have chosen an item we can’t keep in stock! We work with our vendors as best we can to ensure our styles are readily available, but unfortunately, sometimes there is lag time between when we sell out and restock. Luckily, we have a feature that allows you to enter your email to receive a notification as soon as the item is back in stock and ready for purchase.

Which forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept PayPal, Amazon and Apple Pay.

How can I check the status of my order?

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.